Dropshare User Guide

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iCloud Synchonisation Issues ​

In case Dropshare stops synchronising uploads across different macOS or iOS devices permanently, you can follow these steps to reset the local database and re-initialise synchronisation.

WARNING

Please be aware: There is a risk of data loss for local uploads which have not been synchronised to iCloud yet. Consider whether you accept this risk before continuing

macOS (retail) ​

  • Quit Dropshare
  • Delete the contents of
    • ~/Library/Application Support/net.mkswap.Dropshare{4,5}/com.mentalfaculty.ensembles.eventdata
    • ~/Library/Mobile Documents/iCloud~net~mkswap~Dropshare{4,5}/com.mentalfaculty.ensembles.clouddata
    • ~/Library/Group Containers/group.Dropshare/ens
  • Launch Dropshare and give it a few minutes to re-initialise the synchronisation

macOS (Setapp) ​

  • Quit Dropshare
  • Delete the contents of
    • ~/Library/Application Support/net.mkswap.Dropshare-setapp/com.mentalfaculty.ensembles.eventdata
    • ~/Library/Mobile Documents/iCloud~net~mkswap~Dropshare{4,5}/com.mentalfaculty.ensembles.clouddata
    • ~/Library/Group Containers/group.Dropshare/ens
  • Launch Dropshare and give it a few minutes to re-initialise the synchronisation

iOS ​

  • Open Dropshare
  • Navigate to Settings, About
  • Tap the Dropshare icon at the top 10 times in a row
  • Tap Delete Database in the alert that shows
  • The app will quit. Manually restart it and give it a few minutes to re-initialise the synchronisation